Phillips & Cohen Associates (UK), Ltd. built its reputation in the debt recovery industry by providing specialised compassionate collections services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche collection services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK’s largest creditors across a wide range of industry sectors, including banking and finance, home shopping, utility, telecoms, debt purchase & local government.
Our in-depth induction program and training relationship with Samaritans ensures that our specialists are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances may make them potentially vulnerable.
Together with our innovative systems and data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
Services Offered: Consumer Debt Collection, Debt Purchase, Outsourcing, Utility Debt Collection, Collector Accredited, Consumer Regulated Debt, Consumer Non-regulated Debt